wij2 Frequently Asked
Questions

wij2 requires identity verification (KYC) before processing your first withdrawal. You will need to submit a clear photo or scan of a valid government-issued ID — a National Identity Card (NID), passport, or driving licence are all accepted. The document must show your full name, date of birth, and photo clearly. In some cases, wij2 may also request proof of your payment method (for example, a screenshot showing your bKash or Nagad account number linked to your registered mobile) to confirm ownership. KYC verification is typically completed within 24 hours on business days.

If you cannot log in to your wij2 account, the most common cause is an incorrect password. Use the "Forgot Password" option on the login page to reset your password via your registered email address or mobile number. If your account has been temporarily locked due to multiple failed login attempts, it will unlock automatically after 30 minutes. If you suspect your account has been suspended for a different reason — for example, a pending KYC review or a responsible gaming restriction — contact the wij2 support team at [email protected] with your registered mobile number for a swift resolution.

No — wij2 strictly allows one account per player. Duplicate accounts are detected during the KYC process and during payment verification, as each mobile number (bKash, Nagad, Rocket) can only be linked to one account. If a duplicate account is found, wij2 reserves the right to close the newer account, void any bonuses associated with it, and withhold winnings generated from bonus funds. If you have accidentally created a second account, contact support immediately to consolidate your records before any restriction is applied.

You can update certain account details such as your email address and notification preferences from the Account Settings section after logging in. However, for security-sensitive changes such as your registered mobile number, date of birth, or full name, you must submit a request to [email protected] along with supporting identity documents. This additional step protects your account from unauthorised changes. wij2 aims to process verified update requests within 48 hours during standard operating periods.

The minimum deposit on wij2 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, City Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit set by wij2 itself, though your personal mobile wallet or bank account transfer limits set by your provider will apply. wij2 does not charge any fee on deposits — the full amount you send is credited to your casino account.

The minimum withdrawal on wij2 is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfer. Withdrawals below this threshold cannot be processed. There is no fee charged by wij2 on standard withdrawals, though your mobile wallet provider may apply their own transaction fee for receiving funds. Note that withdrawals are only processed to verified payment methods — the mobile number or bank account you withdraw to must match the one registered on your wij2 account.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1–4 hours after approval, with most completing within the same day during Bangladesh Standard Time (UTC+6) business hours. Bank transfer withdrawals take 1–3 business days depending on the receiving bank. All withdrawal requests are subject to a brief security review by the wij2 finance team before processing. First-time withdrawals may take slightly longer as KYC verification is completed. Once approved, a confirmation notification is sent to your registered mobile number.

Yes — wij2 accepts deposits and withdrawals via Nagad, Rocket, bKash, and Upay, making it straightforward for players across Bangladesh to fund their accounts using whichever mobile financial service they prefer. The process for Nagad and Rocket is identical to bKash: log in to your wij2 account, navigate to Deposit, select your preferred method, enter the amount, and follow the on-screen instructions. Nagad deposits are credited instantly. Rocket deposits typically credit within 1–2 minutes.

Withdrawals on wij2 can be delayed or rejected for several reasons: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between the withdrawal method and the registered account details, or a pending security review. The most common cause is outstanding bonus wagering — if you accepted a bonus, your real-money balance and bonus balance must both meet the wagering conditions before withdrawal. Log in to your account and check the Bonus section for your current wagering progress. If you believe a rejection was an error, contact [email protected] with your transaction reference number.

Yes — all slot games on wij2 use certified Random Number Generation (RNG) technology, meaning every spin outcome is entirely random and independent of previous results. wij2 partners with reputable game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which publish independently verified Return-to-Player (RTP) percentages for each game. The RTP of a slot game represents the theoretical percentage of all wagered money that the game pays back to players over a very large number of spins. You can find the RTP of any specific game in the game's information panel before you start playing.

Yes — wij2 is fully optimised for mobile play directly through your browser, with no app download required. The platform runs smoothly on Android and iOS devices using Chrome, Firefox, or Safari. All casino games, live dealer tables, sports betting markets, and account management features are available on mobile. Simply visit the wij2 website on your phone, log in, and play as you would on a desktop. If you experience performance issues, ensure your browser is up to date and that you have a stable internet connection — a 4G connection is sufficient for live dealer games.

wij2 offers a wide selection of live casino games powered by Evolution Gaming and Ezugi, two of the industry's leading live dealer providers. Available titles include Live Baccarat, Live Blackjack, Live Roulette (European and American), Lightning Roulette, Live Andar Bahar, Live Teen Patti, and a variety of game show formats such as Crazy Time and Dream Catcher. Live tables are streamed in high definition 24 hours a day with real human dealers, and many tables offer multiple bet ranges to accommodate both casual players and those making larger wagers.

Yes — wij2 covers all major international cricket tournaments including the ICC T20 World Cup, IPL (Indian Premier League), BPL, and bilateral series featuring the Bangladesh Tigers. Betting markets are available pre-match and in-play, covering outright tournament winners, individual match results, player performance markets, and detailed in-game options such as next wicket method and runs in the next over. Markets typically open several days before each fixture and are updated in real time during live matches. Check the wij2 Cricket section for the current schedule and active markets.

Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet the bonus amount — or the bonus plus deposit amount, depending on the specific offer — before the resulting winnings can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is unlocked. Not all games contribute equally: slot games typically contribute 100%, while live casino games and sports bets may contribute a lower percentage. The exact contribution rates and expiry period for each bonus are listed in the individual promotion's terms on wij2.

Yes — you can forfeit an active bonus from your Account Settings under the Bonuses section at any time before the wagering requirements are met. When you forfeit a bonus, the bonus balance and any winnings generated exclusively from bonus funds are removed from your account. Your real-money deposit balance that was not used to generate bonus winnings is retained. If you are unsure whether forfeiting a bonus will affect your withdrawable balance, contact [email protected] before taking any action — the support team can walk you through the current state of your account clearly.

wij2 enforces a strict minimum age of 21 years for all players because gambling carries real financial risk and requires a level of maturity and informed decision-making that is best protected by this threshold. Anyone under the age of 21 is not permitted to register, deposit, play, or withdraw on the platform. Age is verified during the KYC process using government-issued identity documents. Accounts found to belong to players under 21 are closed immediately and any balance is returned. If you are a parent or guardian and believe a minor has accessed wij2, contact support immediately so the account can be reviewed and closed.

Self-exclusion on wij2 can be activated instantly from Account Settings under Responsible Gaming, or by contacting [email protected] at any time — our team will act on self-exclusion requests immediately, 24 hours a day, 7 days a week. Self-exclusion suspends your account for a minimum of 6 months and can be set up to 5 years or permanently. During this period you cannot log in, deposit, or place bets, and you will receive no promotional communications from wij2. Your remaining balance is returned to your verified payment method within 5 working days. We also offer shorter time-out periods of 24 hours to 30 days if you need a brief break rather than a long-term exclusion. Visit our Responsible Gaming page for the full overview of all available tools.