wij2 Privacy Policy

1. Introduction and Scope

1.1 This Privacy Policy applies to all personal data collected and processed by wij2 in connection with the operation of the wij2 platform at wij2.io. It covers data collected through account registration, deposits and withdrawals, gameplay, customer support interactions, and any other use of the platform.

1.2 This policy is addressed to all current and prospective players of wij2 who are resident in or accessing the platform from Bangladesh. It is written in English, which is the governing language of all data-related communications between wij2 and its players.

1.3 wij2 operates as a safe and reliable platform. We take our data protection obligations seriously and have put in place appropriate technical and organisational measures to safeguard the personal data we hold. This policy explains those measures in plain terms so that you can make informed decisions about your data.

2. Data Controller

2.1 For the purposes of this Privacy Policy, wij2 (operating the platform at wij2.io) acts as the data controller in respect of personal data collected from players. As data controller, wij2 determines the purposes for which and the means by which personal data is processed.

2.2 For any questions, requests, or complaints relating to the processing of your personal data, you may contact the wij2 data protection team at: [email protected]. Our support team is available 24 hours a day, seven days a week, at Bangladesh Standard Time (UTC+6).

3. Personal Data We Collect

3.1 wij2 collects personal data in the following categories when you register an account, use the platform, or contact us for support:

Data Category	Examples	Purpose
Identity Data	Full name, date of birth, National ID number, passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number, residential address (Dhaka, Chittagong, Sylhet, etc.)	Account communication, support, transaction notifications
Financial Data	bKash account number, Nagad number, Rocket number, bank account details, transaction history	Processing deposits and withdrawals in BDT, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session timestamps	Platform security, fraud detection, performance optimisation
Usage Data	Games played, bets placed, session duration, pages visited	Responsible gaming monitoring, product improvement, bonus eligibility
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance

3.2 wij2 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification (e.g., a photograph on a government-issued ID submitted during KYC).

3.3 wij2 does not collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data promptly and close the associated account.

4. How We Collect Your Data

4.1 Directly from you. The majority of personal data we hold is provided by you directly when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or participate in a promotion.

4.2 Automatically. When you access the wij2 platform, certain technical data is collected automatically by our systems, including your IP address, device identifiers, browser type, and session activity logs. This data is collected via cookies and server-side logging.

4.3 From third parties. We may receive identity verification data from third-party KYC service providers who assist in confirming your identity. We may also receive fraud-prevention signals from payment processors including bKash, Nagad, and Rocket when processing your transactions.

5. How We Use Your Personal Data

5.1 wij2 processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use your data and the legal basis for each:

Purpose	Legal Basis
Creating and managing your player account	Performance of a contract
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer	Performance of a contract
Verifying your identity and age (KYC) before processing withdrawals	Legal obligation; legitimate interest
Preventing fraud, money laundering, and unauthorised account access	Legal obligation; legitimate interest
Enforcing responsible gaming tools (deposit limits, self-exclusion)	Legal obligation; legitimate interest
Providing customer support and resolving disputes	Performance of a contract; legitimate interest
Sending transactional notifications (deposit confirmations, withdrawal updates)	Performance of a contract
Sending promotional communications about wij2 offers (where opted in)	Consent
Improving platform performance and user experience	Legitimate interest

5.2 wij2 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Account restrictions applied by our fraud-detection systems are always subject to manual review upon request.

6. Sharing Your Personal Data

6.1 wij2 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the financial data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers receive identity documents you submit during verification to confirm your identity on our behalf.
• Technology service providers: Hosting, security, and analytics vendors who process data on wij2's behalf under strict data processing agreements and confidentiality obligations.
• Game providers: Suppliers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe may receive a player session token to authenticate your game session. They do not receive your full identity or financial data.
• Legal and regulatory authorities: Where required by applicable law, court order, or legitimate regulatory enquiry, wij2 may disclose personal data to the relevant authority.

6.2 All third-party service providers who receive personal data from wij2 are contractually required to process that data only for the specific purpose for which it was shared, to maintain appropriate security standards, and not to share it further without wij2's prior written consent.

7. Cookies and Tracking Technologies

7.1 wij2 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform effectively. The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to measure how players use the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is aggregated and anonymised.
• Functional cookies: Store your preferences such as language settings and account display options to improve your experience across sessions.

7.2 wij2 does not use third-party advertising cookies or behavioural tracking cookies that build profiles of your activity across external websites.

7.3 You can control cookie behaviour through your browser settings. Disabling strictly necessary cookies may prevent some parts of the platform from functioning correctly. Disabling performance or functional cookies will not affect your ability to play games or make transactions.

8. Data Retention

8.1 wij2 retains personal data for as long as your account remains active and for a defined period thereafter, as set out below:

• Active account data: Retained for the full duration of your account's active status.
• Post-closure retention: Following account closure, personal data is retained for a minimum of five years to satisfy anti-money laundering obligations, fraud investigation requirements, and any legal disputes that may arise.
• Transaction records: Financial transaction records (deposits, withdrawals, bet history) are retained for seven years following the transaction date in accordance with financial record-keeping requirements.
• Support communications: Customer support correspondence is retained for three years from the date of the last interaction.

8.2 Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Your Data Rights

9.1 As a wij2 player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data wij2 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations that override this right in certain circumstances.
• Right to restrict processing: You may request that wij2 limits its use of your data while a correction or objection request is being resolved.
• Right to object: You may object to the processing of your personal data where wij2 relies on legitimate interests as the legal basis for processing.
• Right to withdraw consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, please contact the wij2 support team at [email protected]. We will acknowledge your request within 72 hours and provide a substantive response within 30 days. Complex or high-volume requests may require up to 60 days, in which case we will notify you of the extended timeline.

10. Data Security

10.1 wij2 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data at rest on secured infrastructure.
• Role-based access controls limiting internal data access to staff with a legitimate business need.
• Regular security audits and penetration testing of the wij2 platform.
• Two-factor authentication available for player accounts to reduce the risk of unauthorised access.
• Automated fraud detection systems monitoring account activity in real time.

10.2 While wij2 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised use of your account.

11. Marketing Communications

11.1 With your consent, wij2 may send you promotional communications about bonuses, new games, seasonal offers (such as Eid or Pohela Boishakh promotions), and cricket and sports betting markets via email or SMS to your registered mobile number.

11.2 You may opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team at [email protected]. Opting out of marketing communications will not affect the delivery of transactional notifications such as deposit confirmations and withdrawal updates, which are required for the operation of your account.

12. Changes to This Privacy Policy

12.1 wij2 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players by email and update the "Last updated" date at the top of this page.

12.2 We encourage you to review this Privacy Policy periodically. Your continued use of the wij2 platform following notification of an updated policy constitutes your acceptance of the revised terms.

13. Contact Us

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way wij2 handles your personal data, please contact our support team:

• Support email: [email protected]
• Availability: 24/7 — Bangladesh Standard Time (UTC+6)

13.2 For questions specifically about the wij2 Terms & Conditions that govern your use of the platform, please refer to our Terms & Conditions page. For information about our responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page.