Responsible Gaming
at wij2
At wij2, we believe that gambling should always be an enjoyable pastime — never a source of financial stress or personal harm. This page explains the tools, policies, and support resources we provide to ensure every player on the wij2 platform can make informed decisions and stay in control of their play.
Our Commitment
Gaming Should Stay Fun — Always
wij2 is Bangladesh's most trusted online casino and sports betting platform, and with that trust comes a serious responsibility. We are committed to providing a safe, fair, and controlled environment for every player who chooses to engage with our platform — whether they are placing a bet on a BPL cricket match, spinning the reels on a slot game, or joining a live casino table.
Responsible gaming is not a checkbox for us — it is a core principle built into every layer of how wij2 operates. From our strict 21+ age policy to the self-exclusion tools built directly into your account dashboard, we have designed the platform to put you in control at every step.
We encourage every player to set personal limits before they start, to monitor their activity regularly, and to reach out to our support team at any time if they feel that their gambling habits are shifting from entertainment to something more difficult to manage. There is no shame in asking for help — and we are here to provide it, 24 hours a day, 7 days a week.
Strictly 21+ Only
wij2 prohibits use of the platform by any person under the age of 21. Age verification is required before your first withdrawal and may be requested at any time. Any account found to belong to a player under 21 will be closed immediately and any balance returned.
Never Gamble With Money You Cannot Afford to Lose
Gambling involves real financial risk. Only ever deposit and wager amounts that you can comfortably afford to lose without it affecting your daily life, your family, or your financial obligations. Gambling winnings are never guaranteed, and chasing losses is one of the most common causes of problem gambling.
Gambling Is Entertainment — Not a Source of Income
No casino game or sports bet should ever be viewed as a reliable way to make money. The house edge means that over time, the platform generates a return. Treat every session as a leisure activity with an entertainment budget, not an investment strategy.
Account Tools
Your Responsible Gaming Toolkit
Every wij2 account comes with a suite of built-in responsible gaming controls. These tools are available directly from your account dashboard and can be activated at any time, with no waiting period for stricter limits.
Set a maximum deposit amount on a daily, weekly, or monthly basis directly from your account settings. Once a deposit limit is set, you cannot deposit more than the specified amount within the chosen period — even if you request an increase. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period to prevent impulsive decisions made during a losing session.
Example: If you set a weekly deposit limit of ৳5,000 via bKash or Nagad, once you have deposited ৳5,000 in a given week, no further deposits can be made until the weekly period resets. This keeps your spending firmly within a boundary that you set when you are thinking clearly.
Set a maximum session duration so that wij2 automatically logs you out after a specified amount of time. You can set session limits of 30 minutes, 1 hour, 2 hours, or a custom duration. When your session limit is approaching, you will receive an on-screen notification giving you the option to stop or extend.
Session time limits are particularly useful for players who find that time passes quickly during gameplay. Losing track of how long you have been playing is one of the early signs of problem gambling, and this tool addresses that directly by building a natural stopping point into every session.
Set a maximum net loss amount for a daily, weekly, or monthly period. Once your net losses reach the threshold you have set, your account will be temporarily suspended from placing further bets until the period resets. This prevents the common and damaging behaviour of chasing losses in an attempt to recover a deficit.
Like deposit limits, loss limit reductions take effect immediately while increases require a mandatory 7-day waiting period. Contact our support team at [email protected] if you need guidance on setting an appropriate loss limit for your situation.
If you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and remains accessible once the time-out expires.
A time-out is ideal when you feel that you need a brief cooling-off period, perhaps after a difficult session or during a stressful period in your personal life. It is a lighter tool than self-exclusion and is reversible after the chosen period ends. You will not receive any promotional communications from wij2 during your time-out period.
Self-exclusion is the most serious responsible gaming tool available on wij2. When you self-exclude, your account is permanently suspended for the period you choose — a minimum of 6 months, up to a maximum of 5 years, or permanently. During self-exclusion, you cannot access your account, place bets, or receive marketing communications from wij2.
Self-exclusion cannot be reversed before the chosen period ends. This is intentional — it is designed to be a firm commitment that protects you from yourself during a vulnerable period. Any remaining balance at the time of self-exclusion will be returned to your verified payment method (bKash, Nagad, Rocket, or bank account) within 5 working days.
To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team at [email protected] who can activate it on your behalf immediately, 24/7.
You can opt out of all promotional communications — including bonus offers, reload promotions, free spin notifications, and seasonal campaign messages (such as Eid or BPL cricket promotions) — at any time from your account notification settings. Opting out of promotions does not affect transactional notifications such as deposit confirmations and withdrawal updates.
Many players find that promotional messages create an urge to return to the platform when they would otherwise not have done so. If you feel that marketing messages are influencing your gambling behaviour, we strongly encourage you to opt out. Your gameplay experience is entirely unaffected by doing so.
Core Principles
How wij2 Upholds Responsible Gaming
Beyond the tools available to individual players, wij2 has embedded responsible gaming commitments at the platform level.
Strict Age Verification
Every wij2 account is subject to age verification before withdrawal. We use identity document checks to confirm that all active players are 21 years of age or older. Accounts that cannot be verified are suspended until documentation is provided. We do not knowingly permit anyone under 21 to hold an active account.
Behaviour Monitoring
Our platform monitors account activity for patterns associated with problem gambling — such as very long uninterrupted sessions, rapid deposit sequences after losses, or significantly increased betting volumes. When these patterns are detected, our team may proactively reach out to the player to check on their wellbeing and offer support tools.
No Credit Gambling
wij2 does not offer credit, loans, or deferred payment options to players. You can only play with funds that you have deposited into your account. This policy eliminates the risk of players accumulating debt through gambling on the wij2 platform. Accepted deposit methods include bKash, Nagad, Rocket, Upay, and selected Bangladeshi banks.
Transparent Terms on Bonuses
All bonus offers on wij2 come with clearly stated wagering requirements, expiry dates, and eligible game restrictions written in plain English. We do not use misleading bonus language. Players are encouraged to read the full terms of any promotion before opting in so that their expectations are accurate from the outset.
Non-Judgmental Support Team
Our customer support team is trained to handle responsible gaming conversations with sensitivity and without judgment. Whether you want to activate a self-exclusion, ask about deposit limits, or simply talk through concerns about your play, our team is available around the clock at Bangladesh Standard Time (UTC+6) via live chat and email.
Secure and Fair Platform
wij2 uses certified random number generation (RNG) across all casino games to ensure outcomes are genuinely random and not influenced by the platform. All game results are independently verified for fairness. Knowing that the platform is fair allows players to make betting decisions based on accurate expectations rather than false beliefs.
Know the Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually. Being able to recognise the early warning signs — in yourself or in someone you know — is the first step toward getting help. If any of the following descriptions feel familiar, we encourage you to use our responsible gaming tools or contact our support team immediately.
Get Help
Support Is Always Available
Whether you need to use a platform tool, talk through your concerns, or simply want more information, the following support options are available to all wij2 players at any time.
Email Support
Send a message to our responsible gaming team at any time. We aim to respond within 2 hours during peak periods and within 24 hours at all times.
[email protected]
Live Chat
Access live chat support directly from your wij2 account dashboard. Our agents are available 24 hours a day, 7 days a week, at Bangladesh Standard Time (UTC+6) to assist with any responsible gaming query.
Account Settings
Deposit limits, session limits, loss limits, time-out, self-exclusion, and promotional opt-out are all accessible under Account Settings → Responsible Gaming. Changes to stricter limits take effect immediately.
FAQ Resource
Our FAQ page covers common questions about responsible gaming tools, account verification, deposit limits, and self-exclusion procedures. It is a good first stop if you want quick written guidance.
Play Smart. Stay in Control.
wij2 is here to make sure your gaming experience stays positive. If you are confident in your limits and ready to play, access your account below. If you have questions, our FAQ has answers — and our support team is always a message away.